Frequently Asked Questions (FAQ)
🛍️ Orders
How do I place an order?
Simply browse our collection, add your favourite products to your cart, and proceed to checkout. It's that easy!
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placement. Please contact us as soon as possible and we'll do our best to assist.
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment options available at checkout.
Is my payment information secure?
Absolutely. Our store uses industry-standard SSL encryption to keep your payment details safe.
🚚 Shipping
How long does delivery take?
Orders are delivered within 5–7 business days after processing. Please see our Shipping Policy for full details.
Do you ship internationally?
Yes! We ship worldwide. International delivery times may vary depending on your location and customs clearance.
↩️ Returns
What is your return policy?
We accept returns within 7 days of delivery on unused items in original packaging. See our Returns & Refunds Policy for full details.
What if my product arrives damaged?
Please contact us immediately with photos of the damaged item and we will arrange a replacement or full refund.
💄 Products
Are your products authentic?
Yes, all products sold at His Queen are 100% authentic and carefully curated for quality.
How do I know which products are right for me?
Browse our collections by skin type or concern, or contact us for personalised recommendations fit for a queen! 👑