Returns & Refunds Policy

Our Return Policy

At His Queen, your satisfaction is our priority. If you are not completely happy with your purchase, we accept returns within 7 days of delivery, provided the item is unused and in its original packaging.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused and in the same condition as received
In its original packaging with all tags and seals intact
Accompanied by proof of purchase

Please note that for hygiene reasons, opened beauty and skincare products cannot be returned unless they are faulty or damaged.

How to Request a Return

To initiate a return, please contact us within 7 days of receiving your order. Once your return is approved, we will provide instructions on how to send your item back.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.

Damaged or Faulty Items

If you received a damaged or faulty product, please contact us immediately with photos and we will arrange a replacement or full refund at no extra cost.